Matrix-Building for Businesses

 

The work I do and love is officially branded as “Supplier Relationship Management” (SRM), helpfully defined by Wikipedia as:

“the discipline of strategically planning for, and managing, all interactions with third party organizations that supply goods and/or services to an organization in order to maximize the value of those interactions. In practice, SRM entails creating closer, more collaborative relationships with key suppliers in order to uncover and realize new value and reduce risk of failure.”

Now, I like to think of SRM more simply, starting with:

Suppliers: a person or organization that provides something needed such as a product or service.

Then, adding on:

Relationships: the way in which two or more concepts, objects, or people are connected.

And finally, joining together to create a:

Matrix:

  1. an environment in which something develops;

  2. a mold in which something shaped.

I am working mightily to resist the urge to make a Keanu joke here, so bear with me. The idea is that suppliers are the group you build relationships with to drive business. And yes, I know that’s not exactly rocket science.

But more complicated is that matrix, and your role, as a leader, to create the space where your supplier relationships are developed. And that’s powerful. You can think of your partnerships as separate and transactional, or you can choose to develop a nurturing environment, focused on business growth for you and your partners.

Each supplier matrix is as unique as the business itself, ­influenced by what your customers want, as well as the changing dynamics of the marketplace. What’s more, each matrix will evolve as the business and industry matures.

The trick is knowing what you need from a matrix to be successful now―and what you’ll need from it to be successful in the future . . . next month, next year, or in 10 years.

In the coming weeks, I’ll share some thoughts on how to create this matrix.